Refund Policies

Please click on the following links to view the policy of your choice.
Classes
Online Purchases
In Store Purchases

Classes:
Cancellations
* You may cancel a class with a 2 day (48 hour) notice and receive a store credit of the class value minus a $5 cancellation fee. There are no cash refunds on classes except when we cancel a class (cancellations made with less than a 2 day notice will forfeit the entire fee, sorry, no exceptions)
* Classes taught by guest instructors can only be canceled with a 30 day notice.
* You may find a substitute instead of canceling, so long as the substitute meets the pre-requisites of the class.

Transfers
* You may transfer classes with a 2 day (48 hour) notice prior to the start of the class.This will incur a $5 transfer fee. Transfers are not allowed with less than a 2 day notice.
* Classes taught by guest instructors can only be transferred out of with a 30 day notice. If we cancel a workshop due to low enrollment, or for some unforeseen circumstance, we will issue a full refund of the class fee.


Online Purchases
Online purchases exchanges or refunds:
You must contact us prior to any returns for approval. Please see our Contact Us or About Us page for information.

Policies Affecting All Returns
No matter the reason for your return, these policies apply:
* To receive a refund returns must be initiated within 14 days from the date of purchase.
* All returns must be well packaged, in original condition, original product packaging, and postage fully paid.
* Items that are improperly packaged and damaged in transit will not be refunded. For example: don't mail in a non-padded, plain paper envelope. No items that have been used will be
accepted for refunds.
* No returns on cut wire, chain or cord products. Please select your items, colors, sizes and lengths carefully! If you are not sure about a product, buy a minimum length to test it.
* No partial strands of beads nor broken strands will be accepted
* International customers: We will not refund taxes (custom duties, delivery fees, VAT, etc.) that you paid in your country on items that you eventually return. We suggest that you request a
store credit so that a future order will be accessed at a lower value.

For items not returned in the original condition:
We reserve the right to access a 15% restocking fee (of the value of the items returned) or a minimum of $5.00. Examples of this include:
* "High-graded" items: When you order multiple quantities of the same stock number, please keep all of those or return all of those items. It is not fair to other customers if someone orders 20
pieces of an item, picks the six "best" and returns the rest. This is called "high-grading".
* On the India or Czech mixed bead packages, packages must be in unopened condition (e.g. same weight as the original package, no picking out the beads you like and returning the rest).
Also, returning several different mixes all mixed together would not be considered "original condition".
* Pearls or faceted Gemstone that were sent to you on a string must be returned on the string. Cutting the string diminishes the value of the bead strand. This obviously does not apply to pearls
(e.g. stick pearls) or faceted gemstone drops sold by the piece.

Finally, we reserve the right to charge a 25% restocking fee for customer's who repeatedly take advantage of our liberal return policy. Each return we process costs us credit card fees and in the case of larger orders with many items, we spend a great deal of time fulfilling orders and then returning items to stock. In most cases, we have also paid for the outbound shipping, packaging and insurance. Examples of this include but are not limited to customers who repeatedly:

* Place larger orders to receive free shipping and then return lighter items for credit.
* Place bulk orders for items then return them all after further inspecting them. We ask that you place an order for a single unit of an item first to see if the product will meet your needs rather
than ordering in bulk upfront and then returning everything.

Errors in your Order, Defective or Damaged Items
We try really hard to be accurate. Sometimes we do make errors, though, even though every order is checked twice. Please notify us immediately and we will send any missing items right away. Please be specific about what is missing. The product code number (first column) from your packing sheet will help us tremendously in supplying your items quickly.
We also try very hard to inspect each item that we send and pack it well. Due to the volume of orders we process, sometimes a defective item will slip through. Sometimes stuff gets damaged in the mail. Please don't get upset - just contact us via email at Send webmaster@thebouncingbead.com and we will sort it out.
We ship replacement items via First Class Mail (in the US).
Many of our beads are imported from overseas so availability and delivery dates are not guaranteed.


If your return is approved please supply the following:
Your contact information: Phone # and Email.
* The original order number (very important!)
* What you are returning
* What you would like in return (replacement, different item(s), store credit, refund)
* Refunds will be paid via the same method as you used to pay for your order. For example, if you paid via PayPal, you will get your refund via PayPal.

If you paid by credit card, there is no need for you to send your credit card information with a return. We credit back to the original transaction that was used to pay for your order. Due to credit card systems "batch processing" transactions, it usually takes 24 to 48 hours after we process the credit for it to appear on your account. If you pay with your bank debit "Visa/MC" it is up to the discretion of the bank on when your credit will be put back into your account. We have no control of this.

All packages or letters should be sent to us at:
The Bouncing Bead
8323 La Mesa Blvd
La Mesa CA 91941


In Store Purchases
-All returns or exchanges must be accompanied by
original receipt.
-Credit or exchanges must be made within 30 days of
original purchase.
-No cash refunds will be given, exchanges or store credit
only.
-No returns or exchanges on item/strands cut or opened.
-No returns on books or tools.

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